Definitions
Appeal or complaint?
Choosing the right type helps us route your submission to the right people.
Appeal
A request to reconsider a decision we have made about your inspection or approval activity.
e.g. you disagree with a test result or a technical assessment.
Complaint
An expression of dissatisfaction with our activities, other than an appeal, where a response is expected.
e.g. communication, timelines or how your project was handled.
Submit
Submit an appeal or complaint.
All fields marked * are required. You will receive a reference number by e-mail.
What happens next
- 1You receive a reference number by e-mail.
- 2We check scope and gather information.
- 3An independent decision is made.
- 4You receive the outcome in writing.